Pieces Pro — Premium AI Models | Pieces Docs

Upgrade to Pieces Pro to access top-tier AI models from Claude, Gemini, and OpenAI and boost Conversational Search’s speed and accuracy instantly.

About Pieces Pro

Pieces Pro provides access to Pieces' current cloud-hosted AI models, Long-Term Memory, and paid product features for individuals and teams.

Pricing

Pieces is currently offered through paid plans for individuals and organizations. Monthly and annual options may be available. Checkout is the source of truth for the plan, billing interval, price, taxes, discounts, and any trial shown for your account before you confirm a purchase.

Prices, intervals, and any trial can vary by account. Review the order summary in the official Pieces checkout before paying.

Benefits

Pieces Pro combines cloud-hosted AI models with Long-Term Memory and paid product features. Available models and product limits can change as Pieces evolves.

Upgrade to Pieces Pro prompt in the Desktop App

Premium AI Models

Pieces offers three model families, each available in Fast, Balanced, and Extra Thinking modes:

Claude
Gemini
ChatGPT

Real-time web search is powered by Perplexity. For the current model list and available modes, see Choose a Model.

Upgrading to Pieces Pro

Use the built-in controls in Pieces Desktop or PiecesOS to activate your Pro subscription with just a few clicks.

In Pieces Desktop

Click the `Unlock Pieces Pro` button in the top bar, located to the right of your profile icon. This opens the upgrade modal, which highlights your new perks. Click `Upgrade Now`—this button changes states to `Awaiting Checkout` and launches the checkout window. Enter payment details and confirm to activate premium features immediately.

In PiecesOS

Locate the PiecesOS icon in your system menu (top bar on Mac, task area on Windows) and click the `PiecesOS icon` to open PiecesOS. Below the account section, there’s a new section called `Unlock Pieces Pro`.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/pieces_upgrade_os.png" alt="Unlock Pieces Pro section in PiecesOS Quick Menu" align="center" fullwidth="true" />

Click `Pro` to open the checkout window—perks are not listed here. The `Pro` button is indicated with a **lock** emoji. Enter payment details and confirm to activate premium features immediately.

Navigating the Checkout

Proceed through the purchase form to enter your contact and payment information.

Provide your email address, country, and ZIP/postal code.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/checkout_details_page.png" alt="Pieces Pro checkout contact information form" align="center" fullwidth="true" />

<Callout type="info">
  You may opt in to receive product updates and offers.
</Callout>

Check the purchase overview on the right, and switch to annual billing if desired. Look for the small green `Add discount` text above the credit card fields. Click it to reveal the discount code input, enter your code, and apply. The totals will update to reflect the discounted price. Apply your code *before* completing payment—most codes cannot be applied retroactively. Click `Continue` to advance to the payment form. Input your card number, name on card, expiration date, and security code. Click `Pay Now` to finalize your subscription.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/thank_you_page.png" alt="Thank you page after completing Pieces Pro purchase" align="center" fullwidth="true" />

The official Pieces checkout page is `checkout.pieces.services`.

After completing your purchase, you'll receive an email receipt along with a separate message containing your subscription details and direct links to update your payment method or cancel your subscription.

Restart the Pieces Desktop app to force sync your account with the latest subscription status if Pro status doesn't appear.

Billing & Account Management

Manage your Pieces Pro subscription without leaving the Pieces Desktop app.

Update Payment Method

Change or add your credit card directly in the Payment methods tab.

Click your `User Profile` in the top left, then hover over `Settings` in the dropdown menu. Click `Account` from the settings hover menu to view your account settings, including your subscription.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/core_desktop_meet-pieces_orgs_paid-plans_12.3.6/paid-plans/subscription_account.png" alt="Account settings showing subscription management options" align="center" fullwidth="true" />

Click the `Manage` next to your subscription entry to launch the *Billing Dashboard.* Click `Update payment method` to enter a new card and update which card is used for the Pieces Pro subscription. Provide your card number, cardholder name, expiration date, and security code. Click `Update payment method` to confirm and store the updated payment information to be *used on the next billing cycle*.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/update_payment_method.png" alt="Update payment method form for Pieces Pro subscription" align="center" fullwidth="true" />

Cancel your Subscription

Click Cancel subscription in the Subscription tab. You’ll be redirected to the dashboard and shown a confirmation dialog:

Click your `User Profile` in the top left, then hover over `Settings` in the dropdown menu. Click `Account` from the settings hover menu to view your account settings, including your subscription. Click the `Manage` next to your subscription entry to launch the billing dashboard. Click `Cancel subscription` on the right side of your payment dashboard; this opens a confirmation dialog. Click `Cancel subscription` to schedule cancellation at the end of the current billing period, or click `Back` to return without canceling. Your access continues until the effective cancellation date shown in the billing dashboard.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/cancel_subscription_active.png" alt="Cancel subscription confirmation dialog" align="center" fullwidth="true" />

View Invoices

Browse your billing history in the Payments tab. Click any entry to view a completed or failed invoice.

Click your `User Profile` in the top left, then hover over `Settings` in the dropdown menu. Click `Account` from the settings hover menu to view your account settings, including your subscription. Click the `Manage` next to your subscription entry to launch the billing dashboard. On the left side, click the `Payments` tab to open your invoices. On the *Payments* tab, you’ll see all of your active and past invoices — click on any one to access the details and edit any information within the invoice.

<Image src="https://storage.googleapis.com/hashnode_product_documentation_assets/paid_plan/invoice_page.png" alt="Invoices and billing history in the Payments tab" align="center" fullwidth="true" />

You can also update your invoices by clicking on an invoice and clicking `Update invoice` — here you can add your name, company name, tax id, and more.

Troubleshooting

Discount Code Not Working?

Check for typos — Discount codes are usually case-sensitive. Enter the code exactly as provided.
Verify expiration — Some codes have an expiration date. Confirm your code is still valid.
Plan eligibility — Certain codes may only apply to Pieces Pro or Pieces Enterprise. Ensure the code matches the plan you're purchasing.
Apply before paying — At checkout, make sure you clicked Apply after entering the code. It won't auto-apply. If the discount still doesn't appear, refresh the page and re-enter the code.
Already subscribed? — You can apply a discount code to an existing subscription from the Billing tab at portal.pieces.app. The discount takes effect at your next billing cycle. See Manage Subscription for details.

Blank Upgrade Page or Checkout Error

If you're seeing a blank upgrade page with a minimal table showing $0.00 for all values, followed by an error that returns you to the previous screen, this is a known issue related to our payments pipeline.

It commonly occurs when JavaScript is disabled in your browser or if an ad blocker is interfering with the checkout process.

To get around this and continue with the payment process, make sure [1] JavaScript is enabled in your browser settings and [2] any ad blockers, privacy extensions, or content filtering tools are temporarily disabled.

Once you've confirmed both, try the upgrade process again.

If the issue persists, contact support with details about your browser, device, and any active extensions.

Support & Resources

Live Support with Pieces

We aim to make your experience with PiecesOS, the Pieces Desktop App, and our MCP integrations as smooth as possible by engaging with users to improve our products, and you can book a call with our developers for assistance via our support calendar.

Open a GitHub Issue

You can open GitHub issues for PiecesOS, the Pieces Desktop App, or any other Pieces MCP integration by opening an issue in our GitHub repository.

If you would prefer not to use GitHub, you can still leave feedback or report a bug here.

Join our Discord Community

We have a strong community presence on our Discord channel, so feel free to reach out to other users or members of the Pieces team.

You can also catch up on product updates, speak with our power users, or participate in weekly Community Events.

Ready to supercharge your productivity? Upgrade to Pieces Pro today!