Billing
The Billing tab allows you to manage your organization's subscription, view billing details, update seat counts, and configure billing addresses. All billing changes are processed through the Paddle payment system.
Billing tab showing subscription details, seat count, and billing address options
Viewing Subscription Information
Access your current subscription details, billing amounts, and important dates.
From your *organization overview* page, click `Billing` in the *sidebar* navigation.
The *Billing* page displays your current subscription plan (e.g., "Enterprise Seat Yearly") and subscription status (Active or Canceled).
View important billing information:
* **Billing Amount**: Your subscription cost (e.g., "$275.99 / year")
* **Total for X seats**: Total cost based on current seat count
* **Subscription Started**: Date when your subscription began
* **Next Billing Date**: When your next payment will be processed
Changing Seat Count
Update the number of seats in your subscription to accommodate more or fewer team members.
In the *Billing* page, find the *seat count* field. Use the `+` and `-` buttons to increase or decrease the number of seats, or type a number directly into the field.
Note the minimum seats requirement shown below the seat count (e.g., "Minimum seats: 1 (based on 1 active member)"). You cannot set seats below this minimum.
Click the `Update Seats` button to proceed with the seat change. This will open the billing window where you can review the new total and complete payment for the updated subscription.
In the *billing* window, review the updated subscription details and complete payment through *Paddle*. Your seat count will update immediately after payment confirmation.
Configuring Billing Address
Configure or update your organization's billing address for invoices and payment processing.
Billing Address section showing address fields and edit button
Scroll down on the *Billing* page to find the *Billing Address* section.
Click the `Edit Address` button in the top right of the *Billing Address* section.
Fill in all required *billing address* fields:
* *Billing Contact*
* *Billing Email*
* *Billing Phone*
* *Billing Country*
* *Billing Street Address*
* *Billing City*
* *Billing State*
* *Billing ZIP Code*
Click `Save` to save your billing address. This address will be used for invoices and payment processing.
Understanding Seat Minimums
Your organization must maintain a minimum number of seats based on your active member count. Understanding seat minimums helps you manage your subscription effectively.
Key points about seat minimums:
- Active Members - Each active member requires one seat
- Minimum Calculation - Minimum seats = Number of active members
- Seat Reduction - You can only reduce seats if you first remove members to free up seats
- Seat Increase - You can add seats at any time, which will be billed according to your subscription plan
When you try to reduce seats below the minimum, you'll see a warning indicating how many active members you have and the minimum seat requirement.
Next Steps
Now that you understand billing, learn about managing members to track seat usage, or explore organization settings to configure team-wide settings.
